Reklamownik Marcowy

Customer Care – a CRM tool that supports processes necessary in everyday customer management: customer management, order management and trouble ticketing; regardless of whether the actual CC user interface is used in the call center, front office or back office. The service can also be delivered with the following additional modules: Top-Up and Voucher Management that can be configured to deliver various methods of recharging and payments. It generates and validates PIN codes that can, after some integration, be used by customers via IVR, scratch cards, web pages, ATM, etc. Self Care – telco consumer web-based interface for self-management of accounts, contracted services and personal data. The broad competences of Comarch, active in various sectors of the economy, allow us to bring even more value to our customers. Convergent Billing SaaS is not the only on-demand initiative, and soon we will be able to offer additional services, preintegrated into a single Telco as a Service platform, enabling our customers to outsource virtually all their IT requirements: ERP – online application for all ERP needs, the first Comarch on-demand offering. IP PABX – phone switch to provide all internal and external phone communication, conferencing and other advanced services. Call Center – Call Center as a Service (called C2aS) allows operators to distribute their Customer Service Representatives, who use a supplied IP phone with embedded VPN software to connect to the Call Center application. IP VPN – makes it easy to use distributed IP-enabled devices in one virtual office network. VoIP operator – with the addition of interconnection to wholesale telco providers the platform can run the VoIP provider operations. Campaigns – from simple mailing to advanced loyalty program, we can support every initiative of the Marketing Department, or even be one for our customers Online Backup – provides a secure vault for documents and other files for the operator’s peace of mind and regulatory compliance. IPTV VoD – enables smaller IP operators to provide their customers with a high-end VoD service. This way, service providers will be able to outsource to Comarch everything except for product management,Interconnect Billing marketing communication and customer support; focusing instead on core competences that will allow them to differentiate their offering from their competition.